Return & Refund Policy
Updated: Jan 18, 2025
At Pinacava, your satisfaction is our priority. We understand that shopping online can be a bit uncertain, so we’ve made our return policy simple and stress-free to ensure you feel confident and secure in your purchase. If for any reason you’re not completely happy with your order, we’re here to make it right.
15-Day Money-Back Guarantee
We offer a 15-day money-back guarantee on all orders. If you’re not fully satisfied with your purchase—whether it’s not quite what you expected or you simply changed your mind—we’ll refund your full purchase price, no questions asked. We want you to feel good about every purchase, knowing that your happiness is our top priority.
Our Promise to You
- No Condition Requirements: Whether the item is unused, opened, or even lightly used, we’ll gladly accept your return. If it's not perfect for you, we’ll make sure you’re taken care of.
- Hassle-Free Returns: Reach out to us within 15 days of receiving your order, and we’ll guide you through the return process. We aim to keep it easy and straightforward because we want your experience to be smooth from start to finish.
- Customer Satisfaction: If something went wrong with your order, or if the product didn’t meet your expectations, we’ll do everything we can to make it right. Your happiness means the world to us.
How We Care for You
At Pinacava, we believe in treating our customers like family. Here’s how we make sure you’re taken care of:
- Personalized Service: Have a question or need assistance? We’re always here to help! Our team is committed to providing you with fast, friendly, and helpful support whenever you need it.
- Easy Returns: We want your shopping experience to be as pleasant as possible. If something doesn’t work for you, we’ll make the return process as simple and painless as possible.
How We Care for the Environment
We believe in the importance of protecting our beautiful planet. At Pinacava, we’re committed to sustainability in everything we do:
- Eco-Friendly Packaging: We use recyclable and biodegradable packaging materials whenever possible to reduce waste and ensure your items arrive safely.
- Mindful Sourcing: We carefully choose products from makers who share our values of sustainability and ethical practices, so you can feel good about the items you bring into your home.
- Offsetting Carbon Impact: We also contribute to initiatives that help offset the carbon footprint of shipping, making sure our delivery process is as environmentally friendly as it can be.
How to Return an Item
- Contact our customer service team at company@pinacava.co within 15 days of receiving your order to start the return.
- Provide your order number and a brief reason for the return.
- We will give clear instructions on how to return the item.
- Once we receive the return, we’ll process your refund quickly.
Note:
At Pinacava, we take great pride in providing high-quality products and exceptional service to our customers. We genuinely care about your satisfaction and want to ensure you have a positive shopping experience with us.
Please note, we can only cover return shipping costs if the return is due to an error on our part, such as receiving a defective or incorrect item. For all other returns, customers are responsible for return shipping. Additionally, a 20% restocking fee will apply to all non-defective returns.
We believe in setting clear and fair values for both our customers and our business, which is why we have this policy in place. Our goal is to provide transparency and uphold the best practices for all transactions. Thank you for understanding, and we appreciate your support!
If you have any questions or concerns, please feel free to reach out to us—we’re here to help!
Refunds
- Refunds will be issued to your original payment method once we’ve processed the return.
- If we made an error—such as sending the wrong item or delivering a defective product—we’ll cover all return shipping costs.
Exchanges
We are happy to offer exchanges for items that are unused, in original condition, and within our return window. If you wish to exchange an item, please contact us as soon as possible to arrange the process. Shipping costs for the exchange will be the responsibility of the customer, unless the exchange is due to an error on our part.
At Pinacava, we’re all about making your shopping experience easy, enjoyable, and environmentally responsible. If you have any questions or concerns, don’t hesitate to reach out—we’re here to help!
Thank you for choosing Pinacava, where your satisfaction and the planet’s well-being go hand in hand.